Experience

UX Designer @ General Dynamics Information Technology | Apr 2023 - Present

Played a pivotal role as a core UX design contributor in revitalizing the Global Hepatitis Outbreak and Surveillance Technology (GHOST) application at the CDC, collaborating seamlessly with cross-functional teams to understand business goals and elevate user experiences. Translated intricate user and business requirements into actionable design solutions, validating them through scenario-based usability testing. This initiative led to a notable 100% increase in user satisfaction, a decrease in number of clicks and task completion time, and uncovered invaluable insights for further enhancements.

UX Designer/Human Factor Engineer @ Zeiss | December 2021 - February 2023

Led the design process for two web portals catering to internal support staff within the medical device domain, meticulously employing task analysis, risk assessment, and error analysis to streamline user workflows. Leveraged contextual inquiry to identify and address critical hardware usability concerns, fostering collaborative partnerships across multidisciplinary teams. Through iterative usability validations, ensured optimal user experiences, while refining medical device related documentation and specifications to meet diverse cross-functional requirements.

Product Designer @ Cosme Hunt | January 2021 - June 2021

Revamped user interfaces for product detail pages, driving a significant 100% increase in user satisfaction. Led user research initiatives, conducting a comprehensive 46-respondent survey to delineate user needs and preferences. Utilized Google Analytics to uncover three key problem areas and crafted personas based on in-depth interviews, competitive analysis, and survey data. Collaborated closely with cross-functional stakeholders to implement design solutions, fostering a shared sense of ownership and continuous improvement.

Product Designer @ Moochi | December 2019 - December 2020

Guided user research employing diverse methodologies, including surveys, interviews, and competitive analysis, to glean deep insights into customer needs and pain points. Spearheaded three iterations of wireframes and high-fidelity mockups for an iOS app. Proactively planned and executed two major future releases, ensuring seamless integration of user-centric design principles for enhanced product usability and effectiveness.

ER Medical Scribe @ Vituity | Jun 2017 - Jan 2019