Customer Service Portal
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To provide timely troubleshooting solutions, and enabling effective monitoring of patient progress. Our objective is to establish a strong connection with patients, offering them personalized and supportive care.
Results
Transforming the company's customer service strategy for remote patient care.
Proposed a new structure for flagging system
1️⃣
Tested by KOLs and the operational team to ensure the interface supports customer service troubleshooting workflows.
Uncovered the optimal version through refining multiple iterations
2️⃣
Created a versatile UI toolkit, designed to expand across product components
3️⃣
The split view user interface is easily adaptable for other portals within the product.
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