Customer Service Portal: Provider Experience
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To better support physicians, we aim to streamline their onboarding process and alleviate their administrative workload. This will not only reduce their tasks but also promote greater connection and trust within the organization.
My Impacts
I navigated through ambiguity and evolving user requirements to create a user flow that supports all aspects of the user experience by speaking to stakeholders regularly. I handled both high-level and detailed tasks to ensure that the portal is optimized to meet user and business needs.
Employed end-to-end task analysis to evaluate user interaction and touch points with the portal
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Developed rapid prototypes and executed quick, iterative design processes for major features
I utilized mid-fidelity prototypes to enhance stakeholder comprehension and effectively integrate feedback while navigating through uncertainty. Multiple iterations of prototypes were generated until internal testing and evaluation confirmed the interface's completeness and readiness for development.
Designed with existing system in mind by leverage existing interfaces and components
To meet the evolving design requirements, I leveraged existing components and repurposed them in the product. This approach not only expedited development but also bolstered the user experience by reinforcing usability heuristics and ensuring cohesion throughout the portal.
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